Experience

Over 3 years supporting SaaS and web hosting clients, specializing in customer success and billing.

Skilled in DNS, hosting, and VIP client management.

Roles

Customer Success

Hostinger

2019 - 2022

Handled prosumers and billing, ensuring smooth client experiences.

Customer Success

Niagahoster

2017 - 2019

Supported global clients with technical and communication expertise.

A clean timeline graphic showing Mohamad Rizqy Brilian Permana's career progression in customer success roles.
A clean timeline graphic showing Mohamad Rizqy Brilian Permana's career progression in customer success roles.

Reviews

What clients say about working with Mohamad

Mohamad’s proactive approach and technical know-how made resolving our hosting issues seamless and stress-free.

Anna Lee
Portrait of a smiling professional woman with short hair in a modern office setting.
Portrait of a smiling professional woman with short hair in a modern office setting.

New York

His clear communication and quick responses helped us manage our SaaS platform smoothly, even during peak times.

Photo of a confident man in casual business attire working on a laptop in a bright coworking space.
Photo of a confident man in casual business attire working on a laptop in a bright coworking space.
Mark Tan

London

★★★★★
★★★★★